ColaWorks: A Case Study in Problem Solving
2015 Articulate Guru Submission
This project was a small part of a problem-solving course designed for a national client committed to boosting training for problem-solving professionals to a higher level. This dramatic, real-life scenario was designed to help learners focus first on appropriately defining the problem to be solved. A detective-type approach presents a myriad of facts the learner must evaluate to finally find a “smoking gun.”
The concept itself, was built around a fictitious company called ColaWorks. ColaWorks is a small manufacturer of flavored drinks that have just been implicated in a growing number of complaints with consumers reporting allergic-type reactions. As the head of the ColaWorks Emergency Response Team you are commissioned by the CEO to figure out what went wrong and why, then figure out what to do to prevent a future recurrence. Your company’s future is at stake.
Here are a few highlights you will find in this submission:
- A brief introduction to navigating the course is provided to help you navigate the course.
- A real-world story is introduced to set the context for the course.
- Multiple opportunities are included to allow you to explore and discover key information.
- Two questions were provided at the end of this course along with feedback, to help you determine how you performed.
Additional modules (not provided), dig deeper into the problem solving process (e.g., how to identify possible solutions, determine the risks of implementing those solutions, writing problem statements, and so forth).
- The Storyline 2 player has been removed and replaced with custom navigation.
- A lightbox has been used along with variables to record and document your notes during the course. This provides an interactive journal for the course.
- A custom closed caption element was added via the Master slide along with a variable for each slide to store narration text. You can toggle this feature on and off during the course.
- Move animations were implemented to reveal hints regarding passwords (e.g., iPad Passcode example)
- Sliders were used to assist you in unlocking a file cabinet to provide access to key information needed to solve the problem.
- Triggers and states were used to bring the characters to life throughout the course.
- True/False variables were triggered as you move through the course to track progress.
- Background sounds and media were used to create the typical sounds found in an office and manufacturing setting.
- The ColaWorks cans and mugs, seen in the course, were created using Photoshop CC
- The anchor/on-site reporter video, embedded into the television, was created using Camtasia Studio and inserted as an MP4 video into Storyline.