What is the key message in this eBook?
eLearning professionals perform a variety of roles on any given day. From identifying business and learning objectives to designing and creating training content. Although we wear a lot of hats, the most critical one is that of a project manager.
Why should you read this eBook?
eLearning projects are sometimes chaotic. Managing and planning your projects ensures you maximize your time and resources. It also helps you to control costs, manage change and deliver high-quality products.
Every job you take as an eLearning professional will be a project! You will be responsible for making sure it stays on schedule and delivers what you promise.
My key takeaways from the eBook
- When working with your client, make sure you set expectations from the outset. This requires that you understand the business, performance and training goals for the project. If you fail to set expectations, you run the risk of not delivering the product your client expects. You never want to hear your client say, “This is not what we expected!”
- The goals you assign will dictate the course type (information-based/performance-based) and the metrics used. Metrics should be meaningful and specific. For example, “This course will reduce errors in the Operations Department” is too ambiguous. “This course will reduce quality control errors, in the Operations Department, by 25% in four months is much better.
Written Service Level Agreements (SLAs)
- A written Service Level Agreement (SLA) states what you will and will not do in a project. It is one of the most critical documents in the project. It specifies project scope, deliverables, milestones, deadlines, stakeholder responsibilities, and change management.
Know Your Key Stakeholders
- It’s important to know the key stakeholders and their responsibilities for project tasks. For example, who will sign off on the project? Who will provide assets? Who will review the pilot course?
- Communication on any project is important. Include checkpoints in your project plan. These will determine when to check in with other team members and should occur twice per week. You can conduct checkpoints via telephone, email, WebEx/Skype, or in person.
- Before making the course available to all learners, test it with a small subset of users first. Always ask for written or online feedback. This will allow you to make the modifications needed before releasing the course.
Follow Up with Client
- After learners have completed your course, discuss the results with your client. Your meeting should address results, learner feedback, and how the course changed the metrics.
This is a great eBook if you are just starting out and need to develop basic project management skills. I hope this quick summary gives you an idea of what the eBook covers. You can download and read the entire eBook here for free!
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