Very few people enjoy taking compliance-based training. These types of courses, commonly loaded with tons of information and wrapped in a linear-based navigation structure, are dreaded by employees everywhere. Recently, I had the opportunity to design and build a course titled, Introduction to Mandatory Abuse Training. As part of the design process, I wanted to achieve two goals:
1. Make the course engaging and motivate learners to explore this very important topic.
2. Capture the learner’s attention quickly and frame it in a perspective that made sense to the learner.
To achieve the first goal, I designed several interactive case studies that allowed the learner to explore “what if” scenarios and to test their ability to recognize and respond to abuse in a way that aligned with both state law and the organization’s policies and procedures.
To grab their attention and motivate the learners, it was critical to look at it from their viewpoint. I asked myself, “What would I want to know if I were taking this course?” The following questions came to mind:
1. What types of things should I look for and report?
2. Who should I report it to?
3. What happens after I report suspected abuse or neglect?
I built the course to explore and answer these questions.
I’ll be writing a longer article on this course in the upcoming weeks but for now, let’s move to the real reason for this post. This week’s Articulate Challenge is to show one or more examples of how you grab attention and motivate learners.
For this course, I wanted to capture the learner’s attention quickly, show them where they fit into the subject matter and how they, as Mandatory Reporters, might be the only voice the victims have. To do this, I created and inserted a video that started as soon as the learner clicked the Start Course button. By using images the learner could relate to, real statistics, and background music that set the tone, it was my hope the video would “tug at their heart strings” and let them know how important their role as a Mandatory Abuse Reporter was to their organization and to society as a whole.
Here is the opening video I created for this course.