I enjoy participating in the e-learning challenges that are posted on the Articulate website. If you see something you like and want to see how you might customize it further for your company, contact me.
“Richard has the maturity, technical skills, and professional experience that you can count on.”
SIMULATIONS AND SCENARIOS
“Richard has been a valued partner…”
PHP requested that Richard Watson, CEO of BLS do a thorough evaluation of the Customer Service Training Program at PHP. Richard conducted multiple interviews of people throughout the organization and at all levels of the organization to inform his evaluation. He reviewed tools and processes, trainer skill sets, and customer expectations. In April of 2019, Richard presented his proposal along with multiple recommendations. It was thorough and outstanding work, which offered us quick-hit solutions as well as some longer-term solutions for technology and skill development for trainers. In addition, BLS developed a “Train the Trainer” website that offered 25 training modules covering everything from ADDIE to E-Learning development. This has been an invaluable training opportunity for our CS trainers as well as other trainers in the PHP organization at large. Richard also assisted PHP in the identification process for a Learning Management System and other e-Learning tools.